Independent Consulting Practice
Miles Advisory helps organizations modernize how they work — and how they win — through business process optimization, applied AI and the change management that makes both stick.
The problem we solve
Boards ask for a strategy. Teams run pilots. Vendors promise platforms. Two quarters later the pilots are still pilots, no process has changed and nobody can say what the work returned.
We start with the economics of your work, not the capability of a model. The output is a short list of use cases with a defensible business case and a realistic path to production.
We work inside your organization alongside the people who will own the outcome. Every engagement is designed so the capability stays after we leave.
Turnaround time, cost to serve, accuracy, conversion, capacity released. We agree the numbers up front and report against them the whole way through.
Some processes should be fixed, retired, or automated conventionally. We will say so before recommending an AI solution where one is not needed.
What we do
Strategy without process redesign is a slide deck. Implementation without adoption is shelfware. We work across disciplines so the seams between them do not become failure points.
Operating model design, workflow redesign and efficiency improvement, baselined so the gain can be proven.
Learn more →Applied AI and AI-enhanced workflows in regulated environments, from opportunity assessment and solution design through production deployment and monitoring.
Learn more →GTM planning, growth strategy and outreach execution, from positioning through to campaigns that actually run.
Learn more →Bringing people through operational and technology transitions, so new capability becomes the way the work is done.
Learn more →Selected work
Document classification, extraction and summarization on AWS Bedrock, joined to a deterministic rules engine and workflow orchestrator, integrated into the client's loan origination system.
Incentive payment workflows spanning five systems and more than ten spreadsheets, mapped, validated with 20+ stakeholders and reset on a single operational baseline.
Why Miles Advisory
No pyramid, no handoff to a team you have not met. A senior practitioner works on your problem, for the length of the engagement.
Every engagement is run personally by the founder. The person in the first meeting is the person doing the work.
No referral fees, resale margin or partner quotas from technology providers. The recommendation is the one we would make if we had to run the result.
Human-in-the-loop controls, validation logic and audit trails are part of the design, not a retrofit.
Defined deliverables and defined fees, so a phase can end when it should.
A first conversation is a working session, not a sales call. Bring the ambition, the constraints and the skepticism.