Services
Strategy without process redesign is a slide deck. Implementation without adoption is shelfware. We work across disciplines so the seams between them do not become failure points.
Practice
Automating a broken process makes the bad outcome arrive faster. We map the work as it is actually performed, find where cost, delay and rework accumulate, and redesign the target state around the combination of people, workflow and automation that fits your economics.
A rebuilt operational baseline for incentive payments at a major financial exchange supported a 54% reduction in payment turnaround time. Read the case study →
Practice
Applied AI and AI-enhanced workflows in regulated environments, from opportunity assessment and solution design through production deployment and monitoring. We work the whole line, from identifying where AI genuinely changes the economics through to a system operations runs on a Monday morning.
On a specialty finance engagement, this approach produced 96%+ field-level extraction accuracy across 4,000+ documents, with outputs integrated directly into the client's loan origination system. Read the case study →
Practice
Strong offerings lose to clearer ones. We define the segments worth winning, the position that is credible and differentiated, the packaging that captures value, and the motion capable of executing all of it repeatedly.
Across growth roles, this work has secured $120M+ in new revenue, including a seven-partner consortium behind an $800M IDIQ win. Read the case study →
Practice
Adoption is where most transformation programs quietly fail. We treat adoption as an engineering problem with its own plan, owners and metrics. AI raises the stakes because the change is personal — staff want to know what happens to their role.
Enablement at scale has included 30+ training sessions for 120+ staff during a global CRM rollout, and 95+ staff trained on go-to-market and business development practice.
Engagement models
Miles Advisory is available for fractional, interim and project-based work, contracting directly or through the firm.
Two to four weeks. A focused diagnostic or decision support engagement: opportunity assessment, vendor selection, business case review or a second opinion on a plan already in motion.
Six to ten weeks. Assessment through to a prioritized, costed roadmap with governance and an implementation sequence your board can approve.
Three to nine months. We work alongside your team and vendors to deliver the roadmap, with measurement and capability transfer built into the plan.
Ongoing. Standing senior capacity for a CEO, COO or CIO: steering committee participation, delivery oversight, escalation support and quarterly recalibration.
A first conversation is a working session, not a sales call. Bring the ambition, the constraints and the skepticism.